The new era of IVR
Where Can OneIVR Be Used?
OneIVR is versatile and can be implemented across various sectors, including but not limited to:
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Reception Desks: Efficiently handle incoming calls and direct them to the appropriate personnel without human intervention.
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Customer Service: Enhance customer satisfaction by quickly connecting callers to the right support agents.
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Technical Support: Automatically direct calls to specialized technicians based on the caller's issue.
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Sales Departments: Ensure potential customers are connected with the right sales representative to address their queries.
Where Can OneIVR Be Used?
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Improved Efficiency: Reduce wait times and handle calls more efficiently.
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Enhanced Customer Experience: Ensure callers reach the right person or department quickly.
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Cost-Effective: Minimize the need for extensive human resources to manage calls.
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Scalable: Easily adaptable to businesses of any size or industry.
OneIVR
AutoIVR revolutionizes call handling by greeting callers with an intelligent bot that understands natural language. When a customer speaks their request, the bot processes the information using advanced natural language processing algorithms. It then references a detailed skill matrix to determine the best department or agent to handle the call. Finally, the caller is seamlessly redirected to the appropriate resource, ensuring efficient and accurate resolution of their query.
How does it work
Request a Local Phone Number
Getting started with ONEIVR is easy and flexible, tailored to fit your specific needs and existing infrastructure. There is a straightforward method to integrate AutoIVR into your phone system:
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Simply request a phone number in your country through ONEIVR.
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Set up call forwarding from your current phone system to this new number.
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Your calls will be automatically routed through ONEIVR, enabling the intelligent bot to handle and direct your customer interactions seamlessly.
Set up your skill matrix
To ensure ONEIVR directs calls efficiently, you'll need to set up a skill matrix that maps different destinations based on specific skills and competencies. Here's how it works:
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Define Destinations: Identify the various departments, teams, or agents that will handle different types of inquiries.
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Assign Skills: Assign specific skills to each destination, reflecting their expertise and the types of calls they are best equipped to handle.
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Bot Training: As you assign skills to destinations, the bot learns and understands where to forward calls based on the caller’s request.
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Continuous Optimization: Regularly update and refine the skill matrix to adapt to changing business needs and improve call routing accuracy.
By creating a comprehensive skill matrix, you empower ONEIVR to intelligently route calls, ensuring each customer is connected to the right resource quickly and effectively.
Personalized Caller Experience with AutoIVR
Once your ONEIVR setup is complete, each caller will be greeted by our intelligent bot with a warm, customizable welcome message. You can tailor this greeting to reflect your brand’s unique voice and make your customers feel valued right from the start. The bot will then ask the caller how it can assist them.
Based on the caller’s response, the bot leverages the skill matrix to accurately direct the call to the appropriate destination. If the bot cannot find a precise match for the request, it will automatically redirect the call to a predefined fallback destination of your choosing, ensuring no inquiry goes unanswered and every customer receives the attention they deserve.
OneIVR
AutoIVR revolutionizes call handling by greeting callers with an intelligent bot that understands natural language. When a customer speaks their request, the bot processes the information using advanced natural language processing algorithms. It then references a detailed skill matrix to determine the best department or agent to handle the call. Finally, the caller is seamlessly redirected to the appropriate resource, ensuring efficient and accurate resolution of their query.
How does it work
Request a Local Phone Number
Getting started with ONEIVR is easy and flexible, tailored to fit your specific needs and existing infrastructure. There is a straightforward method to integrate AutoIVR into your phone system:
-
Simply request a phone number in your country through ONEIVR.
-
Set up call forwarding from your current phone system to this new number.
-
Your calls will be automatically routed through ONEIVR, enabling the intelligent bot to handle and direct your customer interactions seamlessly.
Set up your skill matrix
To ensure ONEIVR directs calls efficiently, you'll need to set up a skill matrix that maps different destinations based on specific skills and competencies. Here's how it works:
-
Define Destinations: Identify the various departments, teams, or agents that will handle different types of inquiries.
-
Assign Skills: Assign specific skills to each destination, reflecting their expertise and the types of calls they are best equipped to handle.
-
Bot Training: As you assign skills to destinations, the bot learns and understands where to forward calls based on the caller’s request.
-
Continuous Optimization: Regularly update and refine the skill matrix to adapt to changing business needs and improve call routing accuracy.
By creating a comprehensive skill matrix, you empower ONEIVR to intelligently route calls, ensuring each customer is connected to the right resource quickly and effectively.
Personalized Caller Experience with AutoIVR
Once your ONEIVR setup is complete, each caller will be greeted by our intelligent bot with a warm, customizable welcome message. You can tailor this greeting to reflect your brand’s unique voice and make your customers feel valued right from the start. The bot will then ask the caller how it can assist them.
Based on the caller’s response, the bot leverages the skill matrix to accurately direct the call to the appropriate destination. If the bot cannot find a precise match for the request, it will automatically redirect the call to a predefined fallback destination of your choosing, ensuring no inquiry goes unanswered and every customer receives the attention they deserve.
We are here to support
At ONEIVR, we are committed to ensuring a smooth and successful integration of our advanced IVR solution into your system. If you need any assistance during the setup process or have any questions along the way, our dedicated support team is here to help. Feel free to reach out to us anytime, and we'll be happy to provide the guidance and support you need to make the most of ONEIVR. Your success is our priority!